Deployment Training and maintenance
Comtinu collaborates leading the Experienced partners for Project deployments in accordance with local adherence. We are present in United Arab Emirates and cater all customers around the Middle east.
Our Project management experts offer Turn-Key deployment services that includes
- Site surveys for Consumable rationing, Labelling format and Rack-space-cooling
- Implementation of Physical synchronization infrastructure
- Configuration, Commissioning, and Network Integration support
- Acceptance testing and Snag clearance per industry standards
- Services integration Support and Spares Management
- L1, L2, L3 support with SLA
- OEM support coordination for timely resolution
Thorough understanding of Synchronization products and their operational requirements, a trained staff can stop problems before they start, saving enormous amounts of time and money.
If a problem does arise that cannot be solved immediately, your trained staff will have the familiarity they need to trouble shoot the issue and resolve it quickly with our telephone Technical Support staff.
Comtinu offers specialized Sync training in the region in collaboration with the OEM – Microchip.
The training services include
- Custom training – On-site / remote / Off-shore/ Train the Trainers
- Training documentation
Annual Maintenance services:
Comtinu possess local Expertise to assist customer faults in the region through a Contract-based maintenance programs. Our trained team support the customer’s vital Telecom equipment up and running round the clock with services as below.
- Annual Maintenance contract (Technical support, custom Remote or Onsite maintenance)
- Product Extended warranty from OEM – Microchip
- OEM – Case management to resolve issues within Local customer’s SLA
- Periodic Preventive maintenance to suggest Software/ Hardware upgrades & corrective actions
- Rapid replacement and RMA dexterity