Description

Large customer premises invariably need a few Access Points (APs) to provide an efficient and reliable WiFi service throughout the building, both for use by own staff or guests. These APs may have little or no supervision systems, sometimes faults going undetected for a long time. Poor service invariably leads to a high-level complaint, requiring urgent response.

The support procedures usually rely on sending a subcontracted technical Field Force team to visit the Customer to troubleshoot the complaint and take action where required.

Smart Office 360 provides a comprehensive set of probing solutions to assess QoS/QoE at each location, with Real-Time monitoring of Network Gateway and alarms for each AP, significantly reducing the need for local interventions.