Description

Sometimes Customers need operator support at home when they believe their internet speeds are not as contracted. In some cases, Customers may even request support due to wireless coverage not reaching parts of the home, a situation normally outside the responsibility of the operator.

Invariably support procedures rely on sending subcontractors to the Customer home to confirm that QoS/QoE at the Home Gateway is within the contracted values and verify that the WiFi signal power is correct. In many cases, no action is taken, resulting in unnecessary operational costs.

With Smart Home 360 round the clock QoS/QoE measurements are provided, both for the Home Gateway and WiFi probing, making available the necessary insights to take cost-saving decisions on visits to the Customer Home.