Streambow brings to Operators high value-added End-to-End Quality of Service and Quality of Experience solutions, to improve their customer service experience and assure continuous operational cost reduction.
Our real-time passive monitoring and active measurements including Crowdsourcing provides to the service providers valuable QoS real-time insights. Subjective customer feedback through pre-defined panels and questionnaires capture the QoE from operator’ customers. Powerful business analytics are the basis of an investment-oriented decision-making tool, based on customer real perception and real-time analysis.
ADVANTAGES OF STREAMBOW’S SOLUTIONS
- 40% Time savings associated with process optimisation and automation
- Real-time results
- Multi-vendor technology & approach
- Monitor network quality levels as perceived by customers
- Service provider benefits from self-care data, pointing directly to customer affecting service issues
- Prevent multiple field force visits to site or customers
- Possibility to use field testers with lower skills
- Open interfaces allow fast integration with backend systems
OUR PORTFOLIO SOLUTIONS
- Digitalized workflow solutions for integration with operational support systems
- Support tools for site installation and validation
- Field Service assistance tools
- Home / Office Wi-Fi service validation
- Probing of Gigabit access
- Integrated crowdsourcing solutions for benchmarking, network quality and business customer, applied to different market use cases
- Competitor site intelligence tools – know what your competitors deploy at each site
- Customer Survey and Feedback tools
- Customized dashboards with detailed and macro views
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- QoS&QoE assurance systems
Assist Field Service
- Expert support for your field services to faster diagnose and troubleshoot customer affecting issues.
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- QoS&QoE assurance systems
Click2Report
- Monitor projects, control your field force and report to your stakeholders in just a click.
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- QoS&QoE assurance systems
Digital Site Support
- The ultimate solution for digitalization of site acceptance and validation.
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- QoS&QoE assurance systems
GigaDiagnostic
- Reliable, intuitive and easy to use diagnostic tool to assess QoS and QoE from a customer perspective.
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- QoS&QoE assurance systems
Home / Office Validation
- Validate QoS during installation at customer premises as baseline for responding to customer complaints.
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- QoS&QoE assurance systems
Smart Home 360
- Monitor network performance at your customers’ home and anticipate possible network issues.
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- QoS&QoE assurance systems
Smart Office 360
- Monitor, manage and optimize QoS from your enterprise customers to fit their needs.
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- QoS&QoE assurance systems, R&D Lab Test & Simulations
Spirent VisionWorks Test Platforms
- VisionWorks provides the ability to drive synthetic traffic across a network to validate performance and isolate issues. Active testing augments passive network monitoring by offering important differentiating capabilities.
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- QoS&QoE assurance systems
XBenchmarker
- Analyze your network performance and benchmark the performance of your competitors.
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- QoS&QoE assurance systems
XCellSite
- The only site validation tool you need, to enhance your performance and it fits in your hand.
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- QoS&QoE assurance systems
XCrowdSourcing
- Get a real-time picture of your network performance using a cost-effective crowdsourcing solution.
